Return & Refund Policy
Return & Refund Policy
Clear guidance for returns, damaged items, and refunds.
Calendar Days
Contact us within 30 days after delivery.
Original Condition
Items must be unused and returned with their original components.
Approval Required
Request return instructions before sending any item.
Return Eligibility
To qualify for review, the item should be unused, clean, undamaged, and returned with its original accessories and packaging where reasonably possible.
A receipt, order confirmation, or other proof of purchase may be required.
Damaged or Incorrect Items
Contact us promptly with your order number and clear photographs of the product, packaging, and shipping label. We will review the issue and provide an appropriate resolution.
Non-Returnable Items
Used, altered, heavily damaged, incomplete, final-sale, personalized, or hygiene-sensitive items may be ineligible unless they arrived defective or incorrect.
How to Request a Return
Return Shipping
Customers are generally responsible for return shipping when the return is based on preference. We cover reasonable return costs for verified incorrect or defective items.
Refund Processing
Approved refunds are issued to the original payment method. Your bank or payment provider may require 5–10 business days to post the funds.
Return Assistance
Email: service@lcswopskdl.com
Phone: +86 20 6223 6556
Hours: 8:00 AM–10:00 PM